Payment TerminalsHow to Configure the Social Media Review Prompt

How to Configure the Social Media Review Prompt

iPOSpays allows ISOs to configure a Social Media Like/Share/Review Prompt for their merchants’ payment terminals. This feature enables merchants to display a custom message and QR code on the receipt and/or payment terminal screen, allowing customers to easily access a predefined social media profile, review form, or website. This document explains how to configure and manage the Social Media Like/Share/Review Prompt in the iPOSpays portal.

Feature Compatibility

  • Minimum Required POS Build: 10111 and above
  • Supported Platform: Payment Terminals (POS)
  • Supported View Modes:
    • Print on Receipt
    • Display QR Code on Payment Terminal Screen
  • Supported Content: Social media profiles, review forms, and websites

Access the Social Media Like/Share/Review Prompt Settings

  1. Log in to the iPOSpays portal using your ISO credentials.
  2. Go to S.T.E.A.M → Edit Parameters.
  3. Using the search box, locate and select the required payment terminal TPN.
  4. Click Edit Parameter.
  1. Click the Value Add option.
  2. Configure the required settings.

Configure the Social Media Like/Share/Review Prompt

The Social Media Like/Share/Review Prompt section provides the following settings:

Enable/Disable

Determines whether the Social Media Like/Share/Review Prompt is displayed after a transaction.

  • Select Enable to display the review prompt.
  • Select Disable to turn off the review prompt.

Message

Specifies the message displayed to customers with the review prompt.

  • Enter the required message.

Example:

Thank you for your purchase! We value your feedback. Please scan the QR code or visit the link below to leave us a review.

URL

Specifies the website address that customers are directed to when they scan the QR code or access the review link.

  • Enter the required review or social media URL.

Example:

https://www.google.com/maps/place/YourBusiness

View Mode

Specifies how the review prompt is presented to customers.

Print on Receipt

Prints the review message and URL/QR code on the customer’s receipt.

  • Select Print on Receipt to include the review prompt on printed receipts.

Display QR Code

Displays a QR code on the payment terminal screen that customers can scan to access the review page.

  • Select Display QR Code to show the QR code after the transaction.

You can enable either option individually or both options together, depending on your business requirements.

Save the Social Media Like/Share/Review Prompt Settings

After configuring the required settings:

  1. Click Save to apply the changes to the selected TPN.

    OR

  2. Click Save As Template to save the configured parameters as a template for future use.

Perform a parameter update on the merchant’s payment terminal for the updated settings to take effect.

View the Social Media Review Prompt After a Transaction in POS

Once the Social Media Like/Share/Review Prompt is enabled and the updated parameters are applied to the payment terminal, the prompt is displayed after a successful transaction, as configured.

When the Merchant Selects Customer Copy

  • Complete a transaction on the payment terminal.
  • Once the transaction is completed, the transaction completion screen is displayed.
  • Select Customer Copy.
  • Select the required receipt delivery option, such as Text, Email, or Print.
  • After the customer copy is processed, the Social Media Review Prompt is displayed on the next screen.
  • The customer can scan the displayed QR code to access the configured review or social media page.
  • Select Done to exit the prompt and return to the payment application.

When the Merchant Proceeds Without Selecting Customer Copy

  • Complete a transaction on the payment terminal.
  • Once the transaction is completed, the transaction completion screen is displayed.
  • If the customer does not select Customer Copy, the Social Media Review Prompt is displayed based on the configured prompt timing.
  • The customer can scan the displayed QR code to access the configured review or social media page.
  • Select Done to exit the prompt and return to the payment application.
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